Who we are
Key Building Services (“we”, “us”, “our”) is a building company based in Stockport, Cheshire. We’re responsible for the personal information you share with us. If you have any questions about this policy or your information, contact us at [email] or [phone].

What information we collect
We may collect:

• Contact details, such as your name, email address, phone number and address or postcode

• Project information, such as details about your home, your plans and any photos or drawings you share with us

• Information from site visits and our work, including photos of your property taken before, during and after a project

• Payment and invoicing details needed to bill for our work

• Website information, such as how you use our website, collected through cookies (see below)

How we use your information
We use your information to:

• respond to enquiries and provide quotes

• plan, carry out and manage your building project

• communicate with you about your project

• send invoices and keep financial records

• meet our legal and regulatory obligations

• improve our website and services

Photos of our work
We may photograph completed projects to show on our website and social media. We’ll always ask your permission before publishing photos of your home, and we’ll never publish your address or any details that identify you without your consent.

Our legal basis for using your information
Under UK data protection law, we rely on:

• Contract: to provide quotes and carry out work you’ve asked us to do

• Legal obligation: to keep financial records and meet other legal requirements

• Legitimate interests: to run and improve our business, where this doesn’t override your rights

• Consent: for example, to publish photos of your home, which you can withdraw at any time

Who we share your information with
We only share your information where necessary, for example with:

• trusted subcontractors and suppliers working on your project

• building control, planning authorities or other bodies where required

• our accountant and professional advisers

• the providers of our website, email and software, such as Squarespace

We never sell your information to anyone.

How long we keep your information
We keep enquiry information for up to [12 months] if you don’t go ahead with a project. For completed projects, we keep records for up to [6 years] after the work is finished, to meet tax and legal requirements and to support any warranty or aftercare.

Cookies
Our website uses cookies to help it work properly and to understand how visitors use it. You can choose which cookies to accept through the cookie banner on our website, and change your browser settings to block or delete cookies.

Your rights
You have the right to:

• ask for a copy of the information we hold about you

• ask us to correct inaccurate information

• ask us to delete your information, where we don’t need to keep it

• object to or ask us to restrict how we use your information

• withdraw your consent at any time, where we rely on consent

To exercise any of these rights, contact us at [email]. We’ll respond within one month.

Complaints
If you’re unhappy with how we’ve handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.